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Welcome to Conversated, the intelligence hub from Humble Good. This site explains how putting one system at the heart of your business — site and content, customer records, conversations, marketing, knowledge and analytics, with AI across all of it — shortens the distance between what you learn and what you do next. The main navigation has How It Works and Get Started. Get Started has a short form followed by a scheduler to book an onboarding call.
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Terms & Conditions
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Last updated: September 20, 2026
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These Terms & Conditions ("Terms") govern your access to and use of Conversated, provided by Humble Good (Space3 LLC dba Humble Good) ("Humble Good," "we," "us," or "our"). By subscribing to or using Conversated, you agree to these Terms.
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If you have questions, contact us at legal@conversated.ai.
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1. Who We Are
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Humble Good is the company behind Conversated. Conversated is our flagship product — it is a brand, not a separate legal entity. Any subscription, contract, or agreement you enter into is with Space3 LLC dba Humble Good.
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Address: 1443 Osceola Ave, St Paul, MN 55105
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Registration of "Conversated" and "conversated.ai" as formal DBAs in Minnesota is in progress and not yet complete. Until it is, Space3 LLC dba Humble Good remains the contracting party named in this agreement.
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2. Pricing and Plans
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Current pricing (see https://humblegood.co/conversated for the authoritative, up-to-date pricing page — that page controls in the event of any conflict with this section):
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- $100/month, or $1,000/year billed annually (equivalent to 10 months' price — "2 months free" compared to paying monthly).
- 14-day free trial. [What happens automatically when the trial ends, and whether a payment card must be entered before the trial starts, are still being finalized — see your order confirmation or contact support@conversated.ai for current trial terms.]
- Included in the base subscription at no extra cost: AI Assistant, CRM, and MarketingWorks.
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2.1 Optional Add-On: StayWorks
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StayWorks is an optional add-on module available for $60/month or $600/year, on top of the base subscription.
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2.2 Optional Setup Fee: White-Glove Onboarding
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We offer an optional, paid white-glove onboarding service for customers who want hands-on setup help. This is never required to subscribe — you can start using Conversated without it. Pricing for white-glove onboarding is by quote or as listed on our pricing page; it is not a fixed amount stated in these Terms.
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Once onboarding work has begun, the onboarding fee is non-refundable — you're paying for labor we've already performed on your behalf. This is consistent with our broader cancellation policy (Section 3): because onboarding is optional and quoted separately from the subscription, work already done for you isn't refunded when you cancel.
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3. Cancellation
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We believe in people before profits. Our cancellation policy reflects that:
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- You may cancel at any time, for any reason.
- No penalty, no lock-in, and no termination fee.
- When you cancel, your service continues through the end of your current paid billing period — you keep full access until then.
- We do not provide prorated refunds by default. If you cancel partway through a billing period, you will not automatically receive a refund for the unused portion. We want to be upfront and clear about this rather than bury it in fine print.
- That said, we reserve the right to grant additional refunds on a case-by-case basis, at our discretion. This is not a guarantee — it's a door we choose to leave open when the situation calls for it.
- You can export your data on your way out. See Section 6 (Data Ownership) for details.
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4. AI Balance and Usage Credits
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Conversated's AI features draw on an account balance. It's important to understand two different kinds of balance, because they behave differently:
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4.1 Granted or Credited Balance
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Any AI balance we give you — including your account's opening balance and any promotional credit — is:
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- Not refundable
- Has no cash value
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4.2 Customer-Purchased Balance
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Any AI balance you buy is:
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- Refundable
- Good until used — it never expires. Once purchased, it stays available on your account indefinitely until you use it.
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4.3 Auto-Refill
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Automatic balance refill is off by default. We will never turn on auto-refill for your account without your explicit confirmation first.
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4.4 Opening Balance
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[The intended mechanic is that your first month's subscription (or, for annual subscribers, the equivalent monthly value) is made available to your account as an opening AI balance. As of this writing, this mechanic is described here for transparency but is not yet live in every account configuration. If your account's opening balance doesn't match what you expect, contact support@conversated.ai.]
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5. AI Training and Data Use
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- We do not train AI models on your data today.
- The only planned exception: at your request, we may fine-tune a model exclusively for your own use, using your own data, for as long as you remain a customer. This capability does not exist yet — it is a future offering, described accurately here in advance so this section won't need rewriting when it ships.
- If you ever request a fine-tuned model, it will be deleted when your account terminates, unless you ask us in advance to retain it for a period so you can pick back up later. It will never be used for any customer other than you.
- We configure our AI vendor accounts to opt out of those vendors training their own models on our account data.
- We never sell or share your data.
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6. Data Ownership and Export
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Your data belongs to you. We use it only to provide you the service — never to repurpose, sell, or share it. We don't commit to a short, fixed retention window; we may keep your data for as long as needed to serve you and meet legal obligations, but we will never use it beyond that purpose without your agreement.
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You may request an export of your data, including on cancellation. [The specific export mechanism, file format, and turnaround timeline are still being finalized. Contact support@conversated.ai to request an export, and we'll work with you directly in the meantime.]
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7. Payments
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Payments are processed through Stripe. Your payment card details are sent directly to Stripe and are never stored on Humble Good's own servers.
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8. Acceptable Use
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[PLACEHOLDER — standard acceptable use restrictions (no illegal use, no reverse engineering, no abuse of AI features, etc.) to be finalized with counsel.]
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9. Intellectual Property
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[PLACEHOLDER — ownership of Humble Good's platform/software versus customer content to be finalized with counsel.]
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10. Disclaimers and Limitation of Liability
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[PLACEHOLDER — standard warranty disclaimer language to be finalized with counsel.]
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Limitation of liability period: [Draft position under discussion: liability capped based on fees paid in the preceding 12 months. Not yet confirmed — do not rely on this figure until finalized.]
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11. Termination
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We may suspend or terminate your access to Conversated for material breach of these Terms, non-payment, or as otherwise described here. See Section 3 for what happens to your service and data when you cancel or are terminated.
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12. Governing Law and Disputes
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These Terms are governed by the laws of the State of Minnesota, USA, without regard to conflict-of-law principles.
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[PLACEHOLDER — venue for disputes, arbitration requirements, and any class-action waiver are still open and not yet decided. Do not assume mandatory arbitration or a class-action waiver applies until this section is finalized.]
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13. Changes to These Terms
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We may update these Terms from time to time. We'll update the "Last updated" date at the top of this page when we do.
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14. Contact Us
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- Legal notices: legal@conversated.ai
- General support / billing questions: support@conversated.ai
- Privacy-specific questions: privacy@conversated.ai
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Mailing address: Space3 LLC dba Humble Good 1443 Osceola Ave St Paul, MN 55105
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